Cancellation & Refund Policy

Last updated on 22-10-2025 10:41:24

DELIGO IN believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Cancellation Policy

  • Cancellations will be considered only if the request is made immediately after placing the order.
  • The cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Product-Specific Policies

  • DELIGO IN does not accept cancellation requests for perishable items like flowers, eatables etc.
  • Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

Damaged or Defective Items

  • In case of receipt of damaged or defective items please report the same to our Customer Service team.
  • The request will be entertained once the merchant has checked and determined the same at his own end.

Important: Damaged or defective items should be reported within 7 days of receipt of the products.

Product Not As Expected

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product.

The Customer Service Team after looking into your complaint will take an appropriate decision.

Warranty Claims

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Processing

In case of any Refunds approved by DELIGO IN, it'll take 3-5 days for the refund to be processed to the end customer.

Need Assistance?

If you have any questions about our Cancellation & Refund Policy, please contact our Customer Service team using the contact information provided on this website.